Privacy Policy

Last Updated: July 2026

Smart Solutions Technologies Pty Ltd ("SST," "we," "us," or "our") values your privacy and is committed to protecting your personal data. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our IT services globally.

As a global IT service provider operating across APAC and EMEA, we adhere to strict international data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Australian Privacy Principles (APP). By accessing our website, you consent to the practices described below.

1. Data Controller Identity

For the purposes of the GDPR and other applicable data protection laws, Smart Solutions Technologies Pty Ltd, headquartered at 4 Brady Close, Lynbrook VIC 3975, Australia, is the Data Controller responsible for your personal information.

2. Information We Collect

We collect personal data that you voluntarily provide, as well as data collected automatically when you interact with our services:

Directly Provided Data: Contact information (name, email address, phone number), professional details (company name, job title), and any information submitted through our contact or recruitment forms.
Automated Data: Technical usage data including IP addresses, browser types, operating systems, referring URLs, and website navigation patterns collected via cookies and analytics tools.
Service Delivery Data: Information necessary to execute IT deployments, networking support, and data center operations as explicitly contracted by your organization.

3. How We Use Your Information & Legal Basis

Under the GDPR, we must have a valid legal basis to process your data. We use your information for the following purposes:

Contractual Necessity: To provide and maintain our IT services, execute rollouts, and manage service desk requests.
Legitimate Interests: To analyze website usage trends, improve our technical infrastructure, ensure security, and prevent fraud.
Consent: To send promotional materials, newsletters, and specific recruitment communications (which you can opt-out of at any time).
Legal Obligation: To comply with applicable financial, regulatory, and legal requirements.

4. Information Sharing & International Transfers

We do not sell your personal data. We may share your information with trusted third-party service providers (e.g., hosting providers, support ticketing systems) strictly to operate our business. These parties are bound by strict data processing agreements.

Cross-Border Transfers: Because SST operates globally, your data may be transferred to and processed in countries outside of your residence (such as Australia or the UK). When transferring data from the European Economic Area (EEA) to other jurisdictions, we rely on Standard Contractual Clauses (SCCs) and adequacy decisions to ensure your data receives an equivalent level of protection.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (for tax, accounting, or legal compliance). Once the data is no longer necessary, it is securely deleted or anonymized.

6. Your Global Privacy Rights

Depending on your location (such as the EU, UK, California, or Australia), you possess specific rights regarding your personal data:

Right to Access & Portability: Request a copy of the personal data we hold about you in a structured, machine-readable format.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data when it is no longer necessary for the purposes collected.
Right to Restrict or Object: Object to our processing of your data for direct marketing or restrict processing under certain legal conditions.
CCPA Non-Discrimination: California residents have the right to not face discrimination for exercising their privacy rights.
Right to Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please email us at support@sst-au.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies to personalize content, analyze our traffic, and provide a secure browsing experience. You can control or disable cookies through your browser settings. For more detailed information, please review our dedicated Cookies Policy.

8. Data Security

SST implements enterprise-grade technical and organizational measures to protect your data against unauthorized access, loss, or alteration. While we strive for absolute security, no transmission method over the internet is 100% secure.

9. Children's Privacy

Our B2B services and website are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal frameworks or our internal processes. The "Last Updated" date at the top of this page will indicate when changes were made. Continued use of our website constitutes acceptance of those changes.

11. Contact Us

If you have questions, concerns, or wish to lodge a complaint regarding this Privacy Policy or how we handle your data, please contact our Data Protection team:

Smart Solutions Technologies Pty Ltd
HQ: 4 Brady Close, Lynbrook VIC 3975, Australia
Email: support@sst-au.com
Phone: (+61) 450 824 996